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VM Backups stuck at 10% (Read 3311 times)
24. Apr 2012 at 09:18

Ruben   Offline
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Commvault Support

Posts: 2
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We are using Simpana 8 to backup a bunch of different virtual (VMWare ESX) and physical machines. But backups are failing on 6 of the VM's.

In the job controller they are stuck at 10% (status pending). The error code is 19:1109. (Please check the log files for this job for more details.) In the attempts tab of the job, you can see its attempting to start, but there is no additional info in the bottom pane.

Here is an excerpt from the log file on what happens when the backup tries to resume:

Code:
3532 f90  04/23 17:22:38 49646 Service     -> SYS RESUMED <- Automatically resumed
3532 fb4  04/23 17:22:42 49646 Resource   Reserved Resource: Reservation [1398675], ResourceUser [1423236], SP [SP_VSA], Copy [Primary_2_Disk(ID:7)], MediaGroup [25], Volume [36042], Media [169], Drive [7], DrivePool [4], Library [4], MediaAgent[backup.domain.com], StartNewMedia = false, AllowOtherSchedules = true, PRChckFailCount =  95647, RMChckFailCount = 11413
3532 fb4  04/23 17:22:42 49646 Resource   Reserved [1] Stream(s) Time[0 sec(0 sec avg)], PRCheckFailed = 95647, FullRmCheckFailed = 11413
3532 b28  04/23 17:22:42 49646 Scheduler  Phase [4-Backup] (0,0) started on [backup.domain.com] - vsbkp.exe -j 49646 -a 2:189 -t 1 -ref 0 -i 3 -d backup.domain.com*backup*8400*8402 -io 1  -jt 49646:4:46  -numstreams 1
3532 6f8  04/23 17:22:42 49646 Servant    Reg [Control] received. Host [backup.domain.com] plattype = 4. Token [(null)]
3532 6f8  04/23 17:22:43 49646 Scheduler  Phase [Failed] message received from [backup.domain.com] Module [vsbkp] Token [49646:4:46] restartPhase [0]
3532 6f8  04/23 17:22:43 ##### AppManager JMAppMgr::getValidateArchiveIndexPhase() failed. Returning false
3532 6f8  04/23 17:22:43 49646 JobSvr Obj Phase [4-Backup] for Backup Job Failed. Backup will continue with phase [Backup].
3532 6f8  04/23 17:22:43 49646 Resource   Removed resource user 1423236 

 
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Reply #1 - 24. Apr 2012 at 09:25

Ruben   Offline
YaBB Newbies
Commvault Support

Posts: 2
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I noticed that the failed message comes from the vsbkp module, which also has a log file, which looks like this:

pastebin.com/yFBHjqqP

Does anyone know whats going on here?
 
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